Privacy Policy

Effective from October 26, 2023

Privacy Policy

Welcome to AI CopilotFactory!
We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, and share information when you interact with our website, services, and pre-built AI Agents, particularly those built on the Microsoft Copilot Studio stack. We adhere to Responsible AI principles, best practices, and global privacy regulations, including GDPR, CCPA, and others.


1. Information We Collect:


We collect different types of information depending on your interaction with us:

  • Information You Provide Directly: This includes information you provide when you contact us, request a demo, subscribe to our newsletter, or purchase our services. This may include your name, email address, company name, job title, phone number, and any other information you choose to share.
  • Information Collected Automatically: When you visit our website or interact with our AI Agents, we may automatically collect certain information, including:
    • Usage Data: Information about how you use our website and AI Agents, such as pages visited, features used, and time spent.
    • Device Information: Information about the device you use to access our services, such as your IP address, browser type, operating system, and hardware.
    • Log Data: Information about your interactions with our systems, including access times, error reports, and other technical information.
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings.
  • Information from Third Parties: We may receive information about you from third-party sources, such as social media platforms (if you connect your accounts) or business partners. We will only do this if we have a lawful basis and will inform you where possible.
  • Data related to AI Agent usage: When you use our pre-built AI Agents, they may process data you provide to them. We will have appropriate data processing agreements in place with customers regarding this data. We will never use data provided to the AI Agents for training our models, unless explicitly agreed upon with the customer in a separate agreement.

2. How We Use Your Information:


We use your information for the following purposes:

  • Providing and Improving Services: To provide you with access to our website, services, and AI Agents, and to improve their functionality and performance.
  • Communication: To communicate with you about our services, updates, and promotional offers (you can opt out of marketing communications at any time).
  • Personalization: To personalize your experience with our services and AI Agents.
  • Analytics: To analyze how our website and services are used and to identify trends.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Customer Support: To provide you with customer support.
  • AI Agent Functionality: To enable the AI Agents to perform their intended tasks.

3. How We Share Your Information:


We may share your information with the following categories of third parties:

  • Service Providers: We may share information with third-party service providers who help us with website hosting, data storage, analytics, marketing, and other services. We ensure these providers are GDPR and CCPA compliant where applicable and have appropriate data processing agreements in place.
  • Business Partners: We may share information with business partners who offer complementary services. We will only do this with your consent.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
  • Affiliates: We may share information with our affiliates for the purposes described in this Privacy Policy.
  • Microsoft (for Copilot Studio based Agents): Data processed by AI Agents built on Microsoft Copilot Studio will be subject to Microsoft’s privacy policies. We will ensure transparency with you regarding this.
  • Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for research or other purposes. This data will not identify you personally.

4. Data Security:


We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no data transmission over the internet is completely secure.

5. Your Rights:


You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Rectification: You have the right to correct any inaccuracies in your personal information.
  • Erasure: You have the right to request that we delete your personal information.
  • Restriction of Processing: You have the right to restrict the processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a portable format.
  • Objection: You have the right to object to the processing of your personal information.
  • Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us at [your contact email address].


6. Children's Privacy:


Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.


7. Changes to this Privacy Policy:


We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.


8. Contact Us:


If you have any questions about this Privacy Policy, please contact us at:

CopilotFactory
hello@copilotfactory.in


9. Responsible AI Practices:


We are committed to developing and using AI responsibly. We adhere to the following principles:

  • Fairness: We strive to ensure that our AI Agents do not discriminate against any individual or group.
  • Transparency: We are transparent about how our AI Agents work and the data they use.
  • Accountability: We take responsibility for the outcomes of our AI Agents.
  • Privacy: We protect the privacy of individuals whose data is used by our AI Agents.
  • Security: We take measures to ensure the security of our AI Agents and the data they process.

This Privacy Policy is an integral part of our commitment to responsible AI practices. We regularly review and update our policies and procedures to ensure they align with the latest best practices and regulations.